ViewsHub
We spoke to CX expert Shep Hyken on B2B feedback, and how B2B clients are becoming more like B2C customers with their expectations.
Author: theloopeditor theloopeditor
Feedback in a B2B environment
Recent discussion has focused on measures such as Net Promoter Score (NPS) for B2B, arguing that the broad range of KPIs for businesses nowadays means that condensed measures are far less useful, with the example of NPS cited as “a very poor predictor of customer loyalty and customer satisfaction.”
Team objectives can help when you need collaborative behaviours and interconnectedness
We spoke to Jonny Gifford of the CIPD to discuss the changes that have taken place in performance management and whether there is still a place for any individual management in the workplace
Future-proof your performance management systems: From Individual Ratings to Team outcomes
Despite organizations recognizing the importance of teams in their businesses, their performance management systems do not reflect their importance, much to the detriment of overall performance.
Team vs. Individual Performance Management
Some in HR have called for companies to scrap individual performance management altogether, and instead focus on team-centric performance where the base unit of productivity is the team.
What sets top performers apart from the rest?
We asked Tim Currie, Head of Global Sales at Cloudreach, and Tal Paperin, Vice President of Global Sales for sales outsourcing firm KSW, for their thoughts on the key traits found in top performing salespeople.
Sales – Competency vs. Personality
How to assess employees and potential new recruits is always challenging. In Sales, high staff turnover rates make this even more challenging.
Sizing Them Up: Sales Performance, Behaviors, Assessments
Frank Cespedes, Senior Lecturer at Harvard Business School, argues that while using behavioral assessments can be beneficial, there are three key things that must be considered.
Feedback in the Hybrid Environment
Will Gosling, Partner and UK Human Capital Consulting leader at Deloitte UK, discusses hybrid working and its future impact on workplace feedback.
We must not measure for measuring’s sake
Sandy Gould examines the dangers of conducting too much performance measurement now that we are moving into a hybrid working environment where technology is likely to be more widely used.
