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As 2021 drew to a close, many businesses reflected on another year that had been hugely influenced by the Coronavirus pandemic. How had their businesses been forced to change, and what changes would their organisations take forward into 2022 and the post-pandemic era? In particular, how/if leaders need to change their style of leadership to a more agile one to suit post-pandemic… Continue reading Agile Leadership for 2022 and the post-pandemic era
Category: In the news
Organisational Silos and Productivity
For many businesses a key organisational goal is to ensure collaboration between their various teams to improve overall productivity. However, the separate nature of these teams, or silos, in themselves contribute to poor productivity and competitive decline. Leaders often find themselves having to balance the two.
Feedback in a B2B environment
Recent discussion has focused on measures such as Net Promoter Score (NPS) for B2B, arguing that the broad range of KPIs for businesses nowadays means that condensed measures are far less useful, with the example of NPS cited as “a very poor predictor of customer loyalty and customer satisfaction.”
Team vs. Individual Performance Management
Some in HR have called for companies to scrap individual performance management altogether, and instead focus on team-centric performance where the base unit of productivity is the team.
Sales – Competency vs. Personality
How to assess employees and potential new recruits is always challenging. In Sales, high staff turnover rates make this even more challenging.
The growing hybrid workforce
What will the effects of the growing permanently hybrid workforce be?
‘Soft Skills’ in the workplace
How have ‘soft skills’ grown in relevance for companies and their recruitment?
Personality and the workplace
How best do we manage different personalities in the workplace?
No ‘I’ in ‘Team’
Is it time for organizations to develop new models of performance reviews, especially amid the rise of agile and self-managing teams?
‘Me’ before ‘We’
What are the relative merits of team vs. individual appraisals, following the shock resignation of Bill Michael as Chairman of KPMG?
